Hot but Not Ready
There is a saying that in life you can count on two things: Death and taxes. Everything else? Well, we can hope it is at least “as advertised”.
Today I was driving home when I decided to pick up some pizza. As I passed through an intersection, I saw a guy twirling a sign that said Pizza, Hot and Ready. Sold! I pulled in to Little Ceasar’s Pizza, excited at the thought of a quick pizza pickup. They advertised a large pepperoni pizza, warm and ready to go for $5. Make it a meal for an additional $4. What a great deal! This was perfect. No waiting and I could get home quick.
Little Caesars HOT-N-READY® Pizza - What is HOT-N-READY®? A large 14” pepperoni or just cheese pizza, hot out of the oven and ready when you are! No need to call ahead! No need to wait! No limit!
Unfortunately, this deal was not as advertised. I walked in and there was only one person already waiting off to the side. So, I approached the counter looking forward to my quick purchase. There were about four men in the back kitchen area and one young girl attending the front counter. As I approached the counter she walked away without acknowledging me. I waited patiently but she didn’t return, and she still didn’t acknowledge me. Finally, in passing, she mumbled under her breath that she would be with me in a minute. So far I wasn’t impressed. Another two minutes passed as she begrudgingly filled someone’s delivery order and told her co-worker that she just wanted to go home. OK, BUT WHAT ABOUT ME? I was getting a little bit irritated about the lack of customer service I was getting, because I just wanted to order my PIZZA and be gone.
Finally, four minutes into this non-starter she came to the counter and mumbled as she asked what I would like to order. Still not impressed. But I looked her in the eyes, gave her my friendly customer smile and told her I wanted the Hot and Ready meal deal. She responded by telling me it would be FIVE to TEN MINUTES! She offered no apology or explanation. Someone forgot to tell her what ‘ready’ means. Totally underwhelmed at this point, and having invested five minutes of my time, I was committed to see this thing through. So, I smiled and said OK, I’ll wait. She seemed a little bit annoyed – and it didn’t help when I smiled at her and said I guess its hot but not really ready. She immediately walked away without any further acknowledgement. Apparently, she had filled her obligation to me and that was enough for her.
As I sat patiently in the waiting area, I could hear the guys in the back singing along with the radio. They were having a great time and I actually enjoyed the serenade. Then a gentleman who sounded like a manager asked Grumpy Girl if she was ok. He was doing his best to encourage her. (Great leadership skills!) I could hear everything but I couldn’t see from where I was sitting. Another customer came in to pick up her order and was waiting at the counter when grumpy girly finally called out “Hot and Ready Meal Deal”. I quickly got up and went to my long anticipated, falsely advertised order. She immediately, once again, walked away from me without a word. I waited for about a minute as she walked around in the back, and finally I raised my hands in the air as if silently questioning what was going on. The friendly Manager guy walked over to me and I told him I would like to pay for my meal. He looked very puzzled and asked “HUH?”. So, I looked him in the eye and explained that “she” placed my pizza on the counter and walked away, and I haven’t paid for it yet. He still looked puzzled, so I waived my card in the air and said I would really like to pay for my order so I can go home now. He apologized and took my card for payment. I smiled, thanked him, and then said, “well, it is at least hot, that’s for sure.” I was hoping that he would pick up on my disapointment at the false advertisement.
OK, maybe grumpy girl was having a bad day. After all, we all have our bad days every now and then. And, not everyone has a sunny public face all the time. And maybe the pizza was not ready as advertized because there had been a lot of customers picking up a quick meal before I arrived. I kept trying to tell myself that this was probably not the way things always happen. (If you can’t tell, I’m an enabler. Its one of my greatest faults.)
So, If you like a good deal on pizza, and you don’t mind a really bad customer service experience, Little Ceasar’s Pizza in Grand Prairie, Texas is the place for you.
To make things worse, when I got home, we discovered that the sauce for the bread sticks had not been heated. I had to heat it myself. I’m thinking that Little Ceasar’s Pizza has seen the last of my money. I will not be back any time soon. (Dear Little Ceasars: Your pizza is pretty good but your customer service needs a lot of help. I’m not asking for a refund, but I was wondering if I could get my time back?)
The good news: I didn’t have to cook dinner.

















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